Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern access to and use of the BusyBuddy CRM platform and related services (the “Services”) provided by BusyBuddy, Inc. (“BusyBuddy,” “we,” “us,” or “our”).

By creating an account, accessing, or using the Services, you (“Customer,” “you,” or “your”) agree to be bound by these Terms.

If you are using the Services on behalf of a company or organization, you represent that you have authority to bind that entity.

2. Description of Services

BusyBuddy provides a cloud-based customer relationship management (CRM) platform that allows businesses to:

• Store and manage contact information
• Track leads and sales pipelines
• Receive and process lead data from integrations (including Meta Lead Ads and other APIs)
• Sync with third-party tools such as payment processors
• Automate communications and workflows

We may modify or improve the Services at any time.

3. Account Registration

You must:

• Provide accurate and complete information
• Maintain account security
• Keep login credentials confidential
• Notify us of unauthorized use

You are responsible for all activity under your account.

4. Customer Data & Ownership

4.1 Ownership

You retain ownership of all data submitted to the Services (“Customer Data”).

BusyBuddy does not claim ownership of your Customer Data.

4.2 Role

You are the Data Controller of Customer Data.

BusyBuddy acts as a Data Processor in accordance with our Data Processing Addendum (DPA).

4.3 Responsibility

You represent that:

• You have all necessary rights and permissions to upload and process Customer Data.
• Your use of the Services complies with applicable privacy laws.
• You provide required notices and obtain required consents from your customers.

5. Acceptable Use

You may not:

• Use the Services for unlawful purposes
• Send spam or unsolicited communications
• Store illegal or infringing content
• Attempt to interfere with system security
• Reverse engineer or copy the platform
• Use the Services to violate advertising platform policies

Detailed rules — including prohibited content, communications (email/SMS/calls), lead-source restrictions, and security conduct — are set out in our Acceptable Use Policy, which is incorporated into these Terms. We may suspend or terminate accounts violating these Terms or the Acceptable Use Policy.

6. Third-Party Integrations

The Services may integrate with third-party platforms such as:

• Meta (Facebook)
• Payment processors
• Marketing platforms
• Analytics providers

Your use of third-party services is governed by their respective terms and policies.

BusyBuddy is not responsible for third-party platform availability, policies, or actions.

7. Fees & Billing

7.1 Subscription Fees

Certain features require payment of subscription fees.

7.2 Payment Terms

• Fees are billed in advance.
• Payments are non-refundable unless required by law.
• You authorize us to charge your selected payment method.

7.3 Failure to Pay

We may suspend or terminate access for unpaid accounts.

8. Intellectual Property

BusyBuddy retains all rights, title, and interest in:

• The software
• Design
• Branding
• Features
• Documentation

You receive a limited, non-exclusive, non-transferable license to use the Services during your subscription.

9. Confidentiality

Each party agrees to protect confidential information disclosed during use of the Services.

Confidential information does not include information that:

• Is publicly available
• Was independently developed
• Is required to be disclosed by law

10. Data Security

We implement reasonable technical and organizational safeguards to protect Customer Data.

However, no system is 100% secure, and we do not guarantee absolute security.

11. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

If required under applicable law (e.g., GDPR), our Data Processing Addendum (DPA) applies.

12. Service Availability

We strive for high availability but do not guarantee uninterrupted service.

We may:

• Perform maintenance
• Update features
• Modify or discontinue aspects of the Services

13. Warranties Disclaimer

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BUSYBUDDY DISCLAIMS ALL WARRANTIES, INCLUDING:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• UNINTERRUPTED SERVICE

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

BUSYBUDDY SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
• LOST PROFITS OR REVENUE
• DATA LOSS ARISING FROM CUSTOMER ACTIONS

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

15. No Partnership or Agency

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

16. Indemnification

You agree to indemnify and hold harmless BusyBuddy from claims arising from:

• Your misuse of the Services
• Your Customer Data
• Violations of law
• Violations of third-party rights

17. Force Majeure

BusyBuddy shall not be liable for failure or delay resulting from causes beyond its reasonable control, including but not limited to acts of God, internet outages, government actions, labor disputes, or third-party service failures.

18. Applicable Taxes

Customer is responsible for all applicable taxes associated with their subscription, excluding taxes based on BusyBuddy's net income.

19. Term & Termination

19.1 Term

These Terms remain effective while you use the Services.

19.2 Termination

You may cancel your account at any time.

We may suspend or terminate access for violations of these Terms.

19.3 Data After Termination

Upon termination:

• You may export your data before account closure.
• Data may be deleted after a reasonable retention period.

20. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.

Any dispute arising under these Terms shall be resolved exclusively in the state or federal courts located in Williamson County, Tennessee, and the parties consent to personal jurisdiction in those courts.

21. Changes to Terms

We may update these Terms from time to time.

We will update the “Effective Date” and notify users where required.

Continued use constitutes acceptance of updated Terms.

22. Contact Information

BUSYBUDDY, LLC

PO Box 681103

Franklin, TN 37068

Email: legal@busybuddycrm.com